Privacy policy

Information we collect

Social Relay collects only what it needs to do the job:

• your name, email address and the name of your business;
• your sign-in details, with passwords stored only as a one-way hash — we cannot read them;
• for each account you connect: your identifier and display name on that platform, the Facebook Pages you are permitted to manage, and the identifier and username of a professional Instagram account linked to a Page you choose;
• the access tokens those platforms issue, which we store encrypted;
• your WordPress site address, username and application password, stored encrypted, where you choose to connect a website;
• the articles, social copy, images, schedules, publishing results and error messages you create in the service; and
• ordinary service records: dates, times, the account that acted, and the outcome.

We do not ask for access to private messages on any platform, and we do not seek sensitive information. If you pay by card, your card details go directly to Stripe and never reach our servers — we see only the outcome, the amount, and the renewal date.

How we use it

To sign you in, connect the destinations you choose, publish or schedule what you approve, show you what was delivered and what failed, keep the service secure, take payment, and answer you when you contact us. We do not sell personal information. We do not use anything obtained from a connected platform for advertising, and we do not use your content to train anything.

Our website, advertising and cookies

Our public website at getsocialrelay.com uses measurement tools from Google and Meta so we can tell which advertisements bring people to us. These set cookies in your browser and record that a visit happened, which page you arrived on, and — when you have arrived from one of our advertisements — an identifier that platform attached to the click. If you go on to start a trial, we record which advertisement, search or link brought you, and keep it alongside your account so we know what our advertising actually achieved.

We do not send your name, your email address or anything you write in Social Relay to Google or Meta, and none of this happens inside the service itself — once you are signed in, no advertising measurement runs at all. You can block these cookies in your browser or with an ad blocker; the site and the service work exactly the same either way.

One customer never sees another

Each customer’s content, media, connections and logins belong to that customer alone. The service is built so that a person signed in to one business cannot read or change anything belonging to another. We do not read what our customers write, and we would only ever go into an account to fix a problem you had asked us to fix.

Who else is involved

Information is shared only where it is needed to provide the service: with Meta when publishing to Facebook or Instagram, with LinkedIn when publishing there, with your own WordPress site, with Stripe for payment, with SMTP2GO to send email, with Google and Meta for the website measurement described above, and with the provider hosting the service. These organisations may handle information in Australia, the United States and elsewhere, and their own terms also apply.

Security and how long we keep things

Traffic is encrypted in transit. Platform tokens and website credentials are stored encrypted, remain on the server and are never placed in your browser. Access to the server is restricted.

Your content stays while your account is open. If a subscription ends, your work is kept for 60 days so you can return or ask for a copy, then removed. Disconnecting a platform removes the stored token for it. Records we are required to keep — such as billing records — are kept for as long as the law requires and no longer.

Deleting your data

You can disconnect any platform at any time from your settings, which deletes the stored authorisation for it. To have your account and its content removed, email us and we will do it. Instructions for removing data obtained from Facebook or Instagram are also published at /data-deletion.

Access, correction and complaints

You can ask what we hold about you, ask us to correct it, or complain about how it was handled. Email support@getsocialrelay.com. We may need to confirm who you are first, and we will respond within a reasonable time. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner.

Changes

We update this policy when the service or our obligations change. The current version and the date it took effect stay published here.